cvs pharmacy covid vaccine appointment online

We know this vaccine appointment is important for you, and apologize for any concerns or inconvenience. If you did not request this, we may have canceled due to weather conditions, a change to vaccine supply, or another issue impacting your pharmacy. Here is the helpful message the CVS system sends: “We’re sorry to cancel your appointment(s). If the user doesn’t know the reason the appointment was canceled,there's an excellent chance they'll do it wrong again and enter an endless loop. It sends a cancellation note and encourages the user to try setting it up again. The second issue is what happens once the system figures out the appointment should never have been approved. It should be a straightforward issue to block an appointment the instant a disqualifying answer is given. They are multiple choice, along with the material to provide dates in their format. The answers aren’t open-ended questions, where the user can write in answers.

From a programming perspective, this makes little sense. What appears to be happening is that the system doesn’t look at the answers closely enough to decide whether the appointment should be approved, but somehow reviews the answers hours later. In the rare instance an appointment is canceled, patients have the option to reschedule using the digital tool, or by contacting their local pharmacy team.” We administered 59 million vaccines in 2021, with the vast majority successfully booked using our digital scheduling system. With guidance from the CDC and Federal Government, our digital scheduling system uses self-attestation to help reduce barriers and improve access to vaccinations. Developed with the end user in mind, we adjusted the scheduling tool to meet changing recommendations by the CDC throughout the pandemic and updated it regularly to ensure a seamless experience for our patients.

(How delightfully corporate.)įor the record, the statement in its entirety reads: “Our team was able to quickly build a digital vaccination scheduling experience on CVS.com and through the CVS App. The company did send a statement that didn’t address the issue at all. (In our test efforts, none did apply.)ĬVS declined to discuss the glitch, including how it happened and what customers should do about it. Instead, it offers a list of possible reasons, but doesn’t say which, if any, apply. Several hours later - in one instance, it was the next day, which was the day of the scheduled shot - it cancels the appointment without a specific explanation. Instead, it accepts the disqualifying answer, asks several more questions, and then displays that the appointment has been approved. In other words, if a customer says something that should block their appointment (such as that they are allergic to an ingredient in the vaccine or that their prior shot was too recent, etc.), the app is supposed to halt the process.

The issue involves so-called disqualifying answers. But there's a problem: it has a glitch that allows customers to schedule appointments that are then cancelled without explanation several hours later. CVS Pharmacy, the retail division of $292 billion CVS Health, has a widely used app and site used to schedule various vaccinations, including those for COVID-19.

Cvs pharmacy covid vaccine appointment online